FAQs
Shipping FAQs
My package is lost
A package is deemed lost if it has shipped but hasn't been scanned in 5 business days. Once you hit that mark, please reach out to us and we will do our best to expedite you a new package. If something is out of stock, we will give you options for resolution.
My friend and I placed our orders on the same day, and theirs is out the door. What's up?
We do our best to process orders in the sequence they come in. We gotta pack them one at a time and are going as fast as possible. Your order hasn't been missed, there might just be a ton of orders between you. :)
Returns and Exchanges FAQs
Can I return or exchange?
Yes! You have 45 days to return or exchange. Use the page HERE.
Note: For exchanges, sale prices are only good on the day of the sale. So if you order something at 20% off, you aren't guaranteed to exchange at that same price point.
Can I edit my order?
Unfortunately, no. To ensure the fastest processing time, once an order is placed, it cannot be edited. If you forgot to add something to your order, you will have to place another order. If you want to remove an item from your order, please return the item once it is received.
Customer Support
The best way to contact us is via a contact form HERE. From there you can also call or email us. Phone lines are open...
Monday-Thursday // 9am - 5pm PST
Friday // 9am - 2pm PST